Last updated
Oct 1 2023

Terms and conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Copeo Software Solutions.

Copeo Software Solutions is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Copeo Timesheet Submission/Approval app stores and processes personal data that you/your employer/manager has provided to us, in order to provide our service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Copeo Timesheet Submission/Approval app won’t work properly or at all.

You should be aware that there are certain things that Copeo Software Solutions will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Copeo Software Solutions cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Copeo Software Solutions cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service or you are not connected to internet, Copeo Software Solutions cannot accept responsibility.

With respect to Copeo Software Solutions’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Copeo Software Solutions accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on iOS – the requirements for system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Copeo Software Solutions does not promise that it will always update the app so that it is relevant to you and/or works with the iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

These Terms and Conditions could be updated from time to time. Thus, you are advised to review this page periodically for any changes.


Customer Support

Welcome to Copeo Software Solutions Customer Support. We are committed to providing you with exceptional support and assistance for all your software needs.

Contact Information

Customer Support Hotline: +91-9052982141 / +1 (425) 728-0134

Email Support: support@copeo.app

Office Address: Copeo Software Solutions India, Pvt. Ltd, Flat No. 217, 2nd Floor, North East Infra, Vijayawada, AP, 520007.

Support Hours

Our dedicated support team is available to assist you during the following hours:

  • Monday to Friday: 10:00 AM - 4:00 PM IST
  • Saturday: Closed
  • Sunday: Closed

How to Get Support

1. Customer Support Hotline

If you have an urgent issue or need immediate assistance, please call our Customer Support Hotline at the provided phone number. Our experienced support representatives will be happy to help you.

2. Email Support

For non-urgent inquiries, you can send us an email at support@copeo.app. Our support team will respond to your email as soon as possible, typically within 24 hours during business days.

3. Frequently Asked Questions (FAQ) (Coming Soon…)

Before reaching out to our support team, please check our FAQ page to see if your question has already been answered. We have compiled a list of common queries to provide quick solutions.

4. Online Chat (Coming Soon…)

We are working on launching an online chat support service to provide real-time assistance. Stay tuned for updates!

Technical Documentation (Coming Soon…)

For self-help and technical guidance, please refer to our comprehensive documentation. You’ll find user guides, installation instructions, and troubleshooting tips for our software products.

Software Updates

Stay up-to-date with the latest software releases, bug fixes, and feature enhancements by visiting our Software Updates page. Download the latest versions and patches to ensure optimal performance.

Feedback and Suggestions

We value your feedback and are continuously working to improve our products and services. Please share your suggestions, comments, or report any issues to support@copeo.app

Customer Satisfaction

At Copeo Software Solutions, your satisfaction is our top priority. We strive to provide the best possible support experience. If you have any concerns or feedback about our support services, please let us know.

Cancellation & Refund Policy

At Copeo Software Solutions, we are committed to providing our customers with the best software products and services. We understand that there may be circumstances under which you need to cancel your order or request a refund. This Cancellation & Refund Policy outlines the terms and conditions governing such requests.

Cancellation Policy

  1. Cancellation of Software Subscription: Customers can cancel their subscription for our software products at any time. To initiate a cancellation, please contact our Customer Support team through one of the methods listed on our Customer Support page.

  2. Cancellation of Services: If you have purchased any services from us (e.g., installation, customization), cancellation policies may vary depending on the nature of the service. Please refer to your service agreement or contact our Customer Support for specific details.

Refund Policy

  1. Refund Eligibility: Refunds may be considered under the following circumstances:
    • Unsatisfactory product performance, provided that you have reached out to our Customer Support team for assistance and the issue cannot be resolved.
    • Duplicate subscription or payment made in error.
  2. Refund Request Process: To request a refund, please follow these steps:
    • Contact our Customer Support team within 30 days of the purchase or subscription renewal date.
    • Provide a detailed explanation of the reason for your refund request.
    • Be prepared to provide proof of purchase, such as a transaction ID or order number.
  3. Refund Approval: Refunds will be approved at the discretion of Copeo Software Solutions. We reserve the right to decline a refund request if:
    • The request is made after 30 days from the purchase or subscription renewal date.
    • The issue reported can be resolved through support or is not within the scope of our refund policy.
    • There is evidence of misuse or abuse of our products or services.
  4. Refund Processing: If your refund request is approved, we will process the refund within 15 business days. The refund will be issued using the same payment method you used for the original purchase.

Please note that this Cancellation & Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically.

Contact Us

If you have any questions, please contact our Customer Support team at:

  • Customer Support Hotline: +91-9052982141 / +1 (425) 728-0134
  • Email Support: support@copeo.app

Thank you for choosing Copeo Software Solutions. We appreciate your trust in our products and services.